July 2010 Events
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Wednesday 7 July, , Organiser: ICAEW
S&DCAGS Golf Society
Venue: Walton Heath Golf Club, KT20 7TP
Speaker: Golf Match
Fee payable: TBC
Contact: peter freeman, 01246 208282, peter.freeman@shortsaccountants.co.uk, www.icaew.com
Monday 19 July, 18:00 for 18:30 until 20:00, Organiser: CIMA
Note: the placement of the pin on the map may not be exact
Credit control or quality control?
Venue: Carlton Park Hotel, Moorgate Road, Rotherham, S60 2BG
Speaker: Richard Houlbrook, Director of Recovery Services at the Legal Services Commission
Quality is the fastest way to efficiency, customer satisfaction and loyalty, from staff, customers and shareholders alike. This presentation explores what quality is and its place in the customer value chain. More specifically, if debt is customer feedback on quality, do we harness it?
No charge
Contact: Janice Lowry, 0191 414 0040, janice.lowry@cimaglobal.com, http://www.cimaglobal.com/Events-and-cpd-courses/Events/Credit-control-or-quality-control/
Thursday 22 July, 1830, Organiser: Chateres Quality Institiute (Yorkshire)
Note: the placement of the pin on the map may not be exact
“Hearts and Minds” Using Survey Data to Improve the Customer
Venue: Thorpe Park Hotel, 1150 Century Way, Thorpe Park, Leeds, LS15 8ZB
Speaker: Stephen Hampshire
Please confirm your attendance by contatcting Kay Darby.
No charge
Contact: Kay Darby, +44 (0) 7790 495 851 , kay.darby@hp.com